Manage Borrowers
Maintain accurate borrower records over time so portfolio operations stay reliable.
Borrower management is ongoing work. Clean borrower data improves search, reduces duplicate records, and makes analytics more trustworthy.
Purpose
Use this page as the operating checklist for borrower maintenance after initial onboarding.
Routine tasks
- Search for duplicate borrower names or phone numbers and resolve them before new loans are added.
- Update contact details when a borrower changes phone number, address, or business location.
- Correct identity fields when document verification finds a mismatch.
- Review borrower activity before archiving or restricting a record.
Good operating practice
- Keep one authoritative borrower profile per customer.
- Update the existing profile instead of recreating the borrower.
- Confirm borrower details again before repeat borrowing.
Expected result
Borrower records remain usable across loans, repayments, collections work, and analytics without manual reconciliation.
Troubleshooting
- If staff keep creating duplicates, require a search step before the add form is opened.
- If a borrower cannot be found during loan creation, verify the profile was not saved with a malformed phone number or incomplete name.
- If borrower lists become hard to review, agree on a branch standard for names, phone numbers, and identity documents.